Trusted Gems Pvt Ltd - Terms and Conditions
Welcome to Trusted Gems Pvt Ltd, where authenticity, craftsmanship, and customer trust are the foundation of everything we do. By accessing or purchasing from our site, you agree to the following terms and conditions that help us serve you better and protect both your interests and ours.
1. General Conditions
We are committed to delivering a seamless, trustworthy shopping experience. All orders placed through this website are subject to these terms. Section titles are for ease of reading and do not limit the scope of each section.
By using our website, you confirm that you respect our rights as a business and agree to abide by these conditions. Your non-credit card information may be transferred unencrypted, while credit card data is always encrypted for your security.
You agree not to misuse our products or services in any illegal, unauthorized, or unethical way, and you acknowledge that misuse may result in service termination without notice.
By agreeing to our terms, you represent that you are of legal age or have obtained appropriate parental or guardian consent. You confirm that any dependents using this website do so under your guidance.
We work hard to provide accurate and updated information, though there may occasionally be unintentional errors or outdated content.
2. Pricing
Our prices are listed in USD and reflect the value of the craftsmanship, rarity, and ethical sourcing of our gems.
Trusted Gems reserves the right to revise pricing without notice. In the rare case of a pricing error, we may correct the issue and notify you, or cancel the order if needed.
3. Payment Options
For your convenience, we offer:
PayPal and major credit cards (Visa, MasterCard, AmEx) for orders below USD 1000$.
We also accept cryptocurrency payments, including Bitcoin (BTC), Ethereum (ETH), and USDT (Tether), for a fast and modern checkout experience. Please contact us for wallet details or payment assistance.
Direct bank transfer for orders includes a 4.5% discount on the total cart value over 1000$.
Bank Transfer Details:
Bank: Sampath Bank PLC
Account Name: Trusted Gems Pvt Ltd
(USD) Account No: 502731000374
SWIFT : BSAMLKLX
Branch Code:7278,26
Address : 371, OLD MOOR STREET COLOMBO 01200, SRI LANKA
Hot Line :- +94112452491
Please mention your order number in the remittance advice and notify us of your payment along with proof (receipt or bank statement). Buyers are responsible for all bank fees.
4. Shipping and Handling
We know how important your order is. Once your payment is confirmed, we process shipments within 48 hours. Any special requests (like certification, re-cutting, or polishing) may delay handling time.
5. Billing, Cancellations & Customer Info
We reserve the right to cancel or modify any order. Should that occur, you will be contacted using the details provided at checkout.
We do not accept bulk orders from unauthorized dealers or resellers unless pre-approved.
Customers must provide accurate, complete information. Update us promptly with any changes to ensure uninterrupted service.
6. Products & Services
Each gemstone and jewelry piece is unique and may be available in limited quantities. Some items are exclusive to online purchase.
We reserve the right to:
Limit or cancel any order
Adjust product descriptions, pricing, or availability without notice
Limit sales by customer, region, or country
While we strive for image accuracy, screen displays may vary. We cannot guarantee colors will match exactly.
We aim for excellence but cannot guarantee that every item will meet all personal expectations.
7. Privacy and Personal Information
Your data privacy is important to us. All personal information is handled as per our [Privacy Policy].
8. External Links
Our website may offer links to third-party sites for your convenience. Trusted Gems is not responsible for the content, policies, or accuracy of those external websites. Please read their terms before engaging.
9. Intellectual Property & Acceptable Use
All website content—photos, videos, designs, texts, and logos—are the exclusive property of Trusted Gems Pvt Ltd.
You agree not to copy, modify, distribute, or use our content in any unauthorized manner.
This site may not be used in any unlawful, harmful, or disruptive way. Misuse may result in legal action.
10. Errors & Omissions
Despite our best efforts, some content may contain errors or omissions. We reserve the right to update, correct, or cancel any order affected by such inaccuracies without prior notice.
We are not liable for such inaccuracies or for any action taken based on them.
11. Terms Updates
We may revise these terms at any time. Continued use of our website means you accept any updates. We recommend reviewing this section regularly.
12. Indemnity Clause
By using this website, you agree to indemnify and hold harmless Trusted Gems Pvt Ltd, its employees, affiliates, and partners from any claims arising from breach of these terms or misuse of our services.
1. Returns
We accept returns on eligible products within 14 days of delivery. To qualify for a return, the item must be:
Unused, unworn, and in its original condition
With original packaging and certificates (if applicable)
Accompanied by the original receipt or proof of purchase
2. Non-Returnable Items
Please note the following items are not eligible for return:
Customized or made-to-order jewelry
Final sale or clearance items
Items damaged due to misuse or improper handling
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days. Shipping fees are non-refundable unless the return is due to our error.
4. Exchange Policy
We currently do not offer direct exchanges. To exchange an item, please return the original purchase for a refund and place a new order.
5. How to Initiate a Return
Contact our customer support at [email/contact info] within 14 days of receiving the product.
Provide your order number and reason for return.
Follow instructions provided for shipping the item back to us.
6. Shipping Costs
Return shipping costs are the responsibility of the customer unless the product is defective or incorrectly shipped.
Thank you for choosing Trusted Gems Pvt Ltd. We appreciate your trust and promise to uphold the highest standards in service, security, and product excellence.